Refund policy

Change of mind. We accept change-of-mind returns on unopened, unused products in their original sealed packaging within 14 days of delivery. Contact hello@epiosskin.com with your order number to arrange the return. Return postage for change-of-mind returns is at your cost, and your refund is processed to the original payment method once the product reaches us in saleable condition.

Opened products. For hygiene reasons we cannot restock opened skincare, so opened products are assessed case by case. If a product has caused a suspected skin reaction, email us photos and a short description; our clinical team reviews every reaction report and we will work out the right resolution with you.

Faulty, damaged or incorrect items. If a product arrives damaged, faulty or not what you ordered, contact us within 7 days and we will replace or refund it, including postage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.